Delivery terms

Delivery Policy

Article 1 – Purpose
Mason & Ella Toronto is committed to providing a reliable and efficient delivery experience. This policy outlines our shipping process, delivery timeframes, and related conditions.

Article 2 – Delivery Timeframes
Orders are typically processed within 24 to 48 hours after confirmation.
Once shipped, delivery generally takes between 5 and 14 business days.

Delivery times may vary depending on location, customs procedures, peak periods, or other external factors.

Article 3 – Free Shipping
We offer free shipping on all orders. This is part of our commitment to providing a seamless and customer-friendly experience.

Article 4 – Shipping Method
Orders are shipped through our international fulfillment network. This allows us to maintain efficiency and consistent product availability.

Depending on the destination, orders may be shipped from different international warehouses, including locations outside your country of residence.

Article 5 – Order Processing
After placing an order, you will receive a confirmation email with your order details.
Orders are prepared and dispatched within 24 to 48 hours.
Once shipped, you will receive a tracking number via email.

Article 6 – Order Tracking
All orders include tracking. Customers can follow their shipment using the provided tracking link.

Tracking updates may take a few days to appear after dispatch.

Article 7 – Customer Support
For any questions regarding your order or delivery, please contact:
info@masonellatoronto.com

We aim to respond within 2–5 business days.

Article 8 – Delays and Exceptions
While we aim to meet the stated delivery timeframes, delays may occur due to circumstances beyond our control. These may include customs processing, weather conditions, or high seasonal demand.

Mason & Ella London is not liable for delays caused by such external factors.

Article 9 – Final Notes
By placing an order, the customer acknowledges and agrees to the terms outlined in this delivery policy.