Refund policy

Refund Policy

At Mason & Ella Toronto, we aim to provide a smooth and reliable shopping experience. This refund policy outlines the conditions for returns and refunds. Please read this carefully before submitting a request.

Return Eligibility
Returns must be requested within 30 days of receiving your order. Items must be unused, in original condition, and in original packaging where reasonably possible.

Sale Items
Items purchased during sales or promotional campaigns are considered final sale. These items are not eligible for refunds or exchanges, except in the case of a defective product.

Return Shipping Costs
Return shipping costs are the responsibility of the customer. Returns may need to be sent to our international fulfillment center, which may be located outside your country of residence, including China. We do not reimburse return shipping fees.

Defective or Damaged Items
If your item arrives defective or damaged, please contact us within 30 days of delivery. We will assess the issue and offer an appropriate solution, such as a replacement or refund.

Return Process
To initiate a return, please contact us via email at info@masonellatoronto.com. Once your request is approved, you will receive further instructions.

Returns must be sent to the return address provided by our support team. Returns that are sent without prior approval may not be processed.

Refunds
Refunds will be issued once the returned item has been received or valid proof of return has been provided. Please allow up to 30 days for the refund to be processed.

Original shipping costs are non-refundable.

Important Notes
Please ensure that the correct size and product selection is made before placing your order. We are not responsible for incorrect selections made by the customer.

Contact
For any questions regarding returns or refunds, please contact:
info@masonellatoronto.com